Refund and Returns – Keanu Organics

Since every Keanu Organics product is custom-printed to order, our return process works a little differently than a typical retail store. Please read below for how we handle damaged items, sizing issues, and refunds.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or misprinted, contact us at info@keanuorganics.com within 30 days of delivery with a description and photo of the issue.

There’s no need to mail anything back to us or to our production facility — we’ll submit the claim on your behalf for a free reshipment or refund.

Wrong Size, Wrong Color, or Change of Mind

Because every item is custom-printed to order, we’re unable to accept returns or exchanges for buyer’s remorse, incorrect size, or incorrect color selection. Please check our size charts carefully before placing your order.

If you’d like, we’re happy to work with you on a discount toward a replacement order at our discretion — just reach out to info@keanuorganics.com.

Lost or Stolen Packages

Keanu Organics is not responsible for packages confirmed as delivered by the carrier’s tracking information but later reported lost or stolen. If your tracking shows “delivered” and you can’t locate your package, we recommend:

Checking with neighbors or household members
Checking building management or a secure package area
Reviewing any doorbell or security camera footage
Contacting the carrier directly to file a claim

If your package never arrived and tracking shows no movement, please contact us within 30 days of the estimated delivery date so we can look into it.

If you believe your package was stolen after delivery, reach out to us at info@keanuorganics.com. While we can’t guarantee a replacement in every case, we’ll work with you in good faith to find a fair resolution.

Refunds

If your claim is approved, your refund will be processed and a credit automatically applied to your original method of payment within a few business days.

Late or missing refunds

If you haven’t received your refund yet:

Check your bank or credit card account again — processing can take a few business days.
Contact your credit card company; posting times vary.
Contact your bank directly.

If you’ve done all of this and still haven’t received your refund, contact us at info@keanuorganics.com.

Sale items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you’ll receive gift credit for the value of your approved claim once it’s processed.

If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves first, the refund will go to the original purchaser.