Thanks for shopping with Keanu Organics. Our products are made to order—printed when you order by our print partners—so each piece is created specifically for you. That keeps waste down, and it also shapes what we can (and can’t) take back.
What we cover
If something goes wrong on our side or our print partners’ side, we’ll make it right. Within 30 days of delivery, contact us if:
- Your item arrives damaged or defective (for example, a print or manufacturing issue)
- You received the wrong item, or the print doesn’t match what you ordered (misprint / wrong design)
- Your package appears lost in transit (tracking stalled past the estimated delivery window)
Email info@keanuorganics.com with your order number and clear photos of the issue (and packaging, if the damage is obvious). We’ll review quickly and arrange a replacement or refund as appropriate. In most quality cases you won’t need to ship the item back.
What we don’t cover
Because items are custom-printed when ordered, we generally cannot accept returns or exchanges for:
- Change of mind / buyer’s remorse
- Wrong size or color preference after the order is placed
- Orders placed with an incorrect shipping address (we can often help arrange a reship, but additional shipping charges may apply)
Please check the size guide on each product page before you order. If you’re between sizes, the guide notes are your best friend.
How shipping & timing work
Orders are fulfilled by our print partners after you check out. As a guide for U.S. orders:
- Production: often about 2–5 business days (some partners aim even faster)
- Transit: often about 3–7 business days after the order ships, depending on method and destination
Putting that together, many U.S. orders arrive in roughly 1–2 weeks from order date. International orders usually take longer. These are estimates, not guarantees—carriers and seasonal volume can add time. We’ll share tracking when your order ships.
Questions?
We’re here to help. Reach us at info@keanuorganics.com.